Introduction
Elevated Insiders (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you participate in our loyalty and rewards program, use our websites or mobile experiences, or otherwise interact with us online or in person. Please read this policy carefully.
Who we are
The program is operated by Elevated Management and its affiliates (collectively, “Elevated Insiders”). When this policy refers to “we,” it includes the entity responsible for the service you use, unless we tell you otherwise.
Information we collect
We may collect the following categories of information, depending on how you engage with us:
- Contact and account details — such as name, email address, phone number, mailing address, and account or membership identifiers.
- Program activity — such as enrollment status, tier level, points earned or redeemed, and related transaction references tied to your membership.
- Transactional data — such as purchase amounts, dates, locations or channels (for example in-store or online), and payment method type. We do not store full payment card numbers; payment processing is handled by our payment partners.
- Communications — such as preferences, survey responses, and records of customer support requests.
- Device and usage data — such as browser type, device type, IP address, general location derived from IP, and information collected through cookies and similar technologies (see below).
- Information you choose to provide — such as birthday or anniversary where offered, or other optional profile fields.
How we use information
We use personal information for purposes such as:
- Operating the loyalty program, including calculating rewards, maintaining tiers, and processing redemptions.
- Creating and managing your account and verifying your identity when appropriate.
- Sending transactional messages (for example, account updates) and, where permitted, marketing about offers and events. You may opt out of promotional emails or texts according to the instructions in those messages.
- Improving our services, analyzing trends and performance, and developing new features.
- Detecting, investigating, and helping prevent fraud, abuse, or security issues.
- Complying with law, responding to lawful requests, and enforcing our terms and policies.
Legal bases (where applicable)
If applicable law requires a “legal basis” for processing (for example in certain regions), we rely on one or more of the following: performance of a contract with you; our legitimate interests (such as securing our services and improving the program), balanced against your rights; compliance with legal obligations; or your consent, where we ask for it and you provide it freely.
Sharing of information
We may share information with:
- Service providers who assist us with hosting, analytics, customer relationship management, email delivery, SMS, payment processing, fraud prevention, and similar functions, subject to contractual safeguards.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to applicable law.
- Authorities — when required by law, legal process, or to protect the rights, safety, and security of our customers, employees, or the public.
We do not sell your personal information for money. Where “sale” or “sharing” has specific definitions under local law (such as for cross-context behavioral advertising), we describe your choices in the “Your rights and choices” section.
Cookies and similar technologies
We and our partners may use cookies, pixels, local storage, and similar technologies to remember preferences, understand how our sites are used, and measure the effectiveness of campaigns. You can control cookies through your browser settings; disabling certain cookies may limit some features.
Data retention
We retain personal information for as long as needed to provide the program, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and applicable law.
Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or export certain personal information; to object to or restrict certain processing; to withdraw consent where processing is consent-based; or to appeal a decision regarding a privacy request. You may also have the right to opt out of certain uses of personal information for targeted advertising, profiling, or “sales” as defined by local law. To exercise rights, contact us using the details below. We may need to verify your request before responding.
Children
Our services are not directed to children under the age where parental consent is required in their jurisdiction. We do not knowingly collect personal information from such children. If you believe we have collected information from a child inappropriately, please contact us and we will take appropriate steps.
International transfers
We may process or store information in countries other than where you live. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. If changes are material, we will provide additional notice as required by law.
Contact us
Questions about this Privacy Policy or our privacy practices? Contact us at privacy@elevatedinsiders.com or through the contact options provided on elevatedinsiders.com.